Outbound Call Center

Customer Retention

Cimmons ability to turn customers into repeat buyers and prevent them from switching to a competitor is impeccable. We provide emphasis on this because, It indicates whether your product and the quality of your service please your existing customers.

Customer Satisfaction Surveys

Cimmons can prepare an apt questionnaire designed to help businesses understand what their customers think about their products or services, their brand, and their customer support.

Customer Acquisition & Telesales Services

Customer acquisition refers to bringing in new customers – or convincing people to buy your products. It is a process used to bring consumers down the marketing funnel from brand awareness to purchase decision. Cimmons has been practicing and delivering the best in this segment over years. We continue to excel in this.

Lead Generation / Qualification

Cimmons understands the characteristics that help to classify a lead by the degree of its willingness and readiness to buy. As a result of this qualification, one can distinguish, in terms of making a purchase, the leads with the most and least potential: hot, warm, and cold.

This will easily pave a way towards revenue generation.

Appointment Scheduling

Cimmons understands the three schedule types; which are, Capacity schedule, Resource schedule, and Service schedule. In some ways, they overlap in what they can do, and for some applications more than one will work. In a nut-shell, we adhere to TAT at any given point in time.

Our outbound sales call center professionals also have expertise in the following –

  • Product sales
  • Order taking
  • Customer support
  • Sales lead generation
  • Customer satisfaction surveys
  • Sales support
  • Order fulfillment
  • Conference & registration
  • 3rd party verification
  • Product launches

In case you have a unique outbound contact center requirement, do share your requirement with us. We can customize our outbound call center solutions to specifically meet your business requirements. We believe in total transparency, and allow our customers to make informed business decisions.

Your benefits in outsourcing outbound BPO services

  • You can save a huge 60% on operating costs, making a huge difference to your budget
  • You get a dedicated team of outbound call center agents who work on a 24x7x365 basis
  • All calls are monitored and recorded for your references
  • The quality of the calls are ensured by our managers and you can review the same on a real-time basis
  • Rigorous trainings are organized to make sure that our outbound employees are well versed in meeting your goals
  • High quality infrastructure at Cimmons makes sure that the probability of system breakdowns are nearly zero

A typical outbound center agent from Cimmons will be

    • Proficient in communication, selling and marketing
    • Well trained and experienced in outbound contact center services
    • A qualified graduate who is computer literate
    • Bound by a Non Disclosure Agreement to ensure security of information

Industries We Cater For

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