Cimmons team can handle an effective support channel that utilizes emails in order to resolve customer concerns relating to a product or service. Cimmons has set the KPIs for this role and it include, developing customer relationships, solving customer issues, promoting products and services, maintaining their job knowledge, reporting to supervisors, and forwarding unresolved queries to specialists.
Often appearing on a company’s website or in its app in the form of a pop-up dialogue box, Chat Support allows the customer and the agent to communicate via short, written, synchronous messages. Chat Support is a growth channel that is important. Communicate, Good communication is vital and customers hate waiting. Cimmons undertakes few measures to answer the chat as per defined SLAs.
We focus on managing resources to defining results, we want to help your organization by delivering efficient customer service.
Increase your customer’s digital experience
Access latest technology and high level of Professional experts. We offer customized non-voice services for your business challenges.
We pride ourselves in our reputation as a dependable and trustworthy non-voice customer care and technical support outsourcing service provider. We aim at delivering quality services to our clients, in a timely manner with the benefits of lower cost.
Outsource Email Support Services
Maintaining continuous and unstinting communication with your clients is essential for the success of your customer relationship efforts. We have the resources, expertise, and skilled personnel to deliver email support services to our clients and empower your brand building.
Outsourcing your email support services to us enables companies to focus on their core competencies. Some benefits include:
- Improved Connectivity
- Effective Brand Building
- Improved Customer Service
- Faster Responsivity
- Quicker Order Fulfillment
- Faster Resolution of Customer Complaints
- Higher Customer Satisfaction
- Reduced Downtime
- Enhanced Productivity