Inbound Call Center

24/7 Customer/Technical Support

Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. Cimmons understands it and delivers it at its best.

Technical support at Cimmons refers to services that we provide to users of technology products or services. In general, technical support provides help regarding specific problems with a product or service, rather than providing training, provision or customization of the product, or other support services.

Order Taking & Order Processing Services

Retailing across multiple marketplaces like Amazon, eBay, your website or a brick & mortar store is not only tiresome but also prone to endless errors, owing to the lack of a proper order management system. This is true for a business of any size or scale. You are at constant risk of being penalized by marketplaces and losing customers for delivering wrong orders or for not delivering at all! From making your products available at the right place and the right time to fulfilling every order as promised is the key challenge. We, at Cimmons will bridge the gap easily.

Up-Selling and Cross-Selling Services

Cimmons encourages customers to purchase a comparable higher-end product than the one in question to up-sell, while cross-selling at Cimmons invites customers to buy related or complementary items. Though often used interchangeably, both offer distinct benefits and can be effective in tandem. We are experts in delivering the fruitful results.

Virtual Receptionist Services

A virtual receptionist at Cimmons is software that ensures that no customer call goes unanswered. Virtual receptionists’ field incoming calls and resolve basic customer needs. These needs might include scheduling appointments, routing calls or providing account information.

Product Information Request

Cimmons will tell the reader that they are requesting for information. Cimmons will let him or her know the details of how they knew about the product or service and why they are curious about it. We give our contact details to the reader. Express gratitude to the reader and ask for a reply.

Claims Processing Services

Claims processing begins when a healthcare provider has submitted a claim request to the insurance company. Cimmons will coordinate with the insurance company’s procedure to check the claim requests for adequate information, validation, justification and authenticity.

Billing Enquiries Handling

At cimmons, the purpose of Bill Inquiry Handling process is to ensure the timely and effective fulfilment of all customer bill inquiries and complaints. This process is responsible for managing customer interaction as it relates to a customer’s billing relationship to a Service Provider.

Inbound Call Center Services In India

Apart from our call center services in India we also have our delivery centers in India. Our team at India comprises of talented and multi-lingual contact center agents trained to handle clients from different cultures and regions. They provide high-quality inbound call center services including 800 answering services, IVR services, virtual receptionist services, etc.

We are a well-established and reputed outsourcing company, which has handled inbound customer service operations of several global organizations, across a wide range of domains over the years. Our high-tech infrastructure, presence of skilled call center professionals and usage of latest telecommunication software helps us provide prompt and efficient call center support and phone answering services 24×7 that are tailor-made for your customers.

Why Choose Us Over Other Service Providers?

Professional Call Center Agents

Professional Call Center Agents Our inbound call center agents have the required experience, skills, knowledge and technical know-how to handle any type of inbound customer support service and technical support.

Advanced Capabilities

We have advanced reporting and market testing abilities that provide you the needed edge in the domain. Our improved market coverage, quick responses to market conditions, expertise in account management and remote call monitoring features set us above other customer support vendors.

Rich Experience

At we have gained vast experience of over years in addressing diverse inbound customer support needs of companies across various business verticals that helps us successfully handle almost all possible on-call scenarios.

24/7 Support

We can provide your company with 24/7 inbound call center services throughout the year, so you can always be sure that your customers’ calls will be answered—even on weekends and holidays.

Sophisticated Technology

Call centers in India are equipped with the latest data and voice communication systems, supported by a dedicated internet connection, so that we can provide quick and reliable services on a 24/7 basis.

Assured Customer Satisfaction

With our specially trained inbound support agents managing your customer relationships instantly, you can be sure of complete customer satisfaction, unmatched quality in our operations, increased customer loyalty, and better customer retention

Why Offshore Inbound Customer Support?

Recent research has shown that a large percentage of customers prefer live telephone answering services over answering machines with pre-recorded messages, as they are cold, inaccurate and impersonal. When your customers have their calls quickly answered by a live representative, they will definitely continue to use your product or service and remain loyal to your brand.

Maintaining such a well-organized inbound call center in India or any other part of the world requires huge administrative setup and a great deal of time, effort and money, therefore most companies prefer call center outsourcing to India. Other than that, by outsourcing a non-core business functions, like inbound customer support, your company can expect to –

  • Drastically reduce operational and infrastructural costs
  • Achieve higher service quality with dedicated and experienced resources
  • Benefit from an increase in customer satisfaction
  • Maximize revenue and productivity by quickly resolving customer queries
  • Easily expand your network and leverage on state-of-the-art infrastructure and technology of your vendor

Industries We Cater For

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