Leverage the Best Outsourcing Services in India
Cimmons' ability to convert customers into repeat buyers and prevent them from switching to a competitor is impeccable. We emphasize this because it indicates whether your existing customers like your product and the quality of your service.
Cimmons can create a suitable questionnaire to help businesses understand what their customers think about their product or service, their brand, and their customer service.
Customer acquisition refers to bringing in new customers – or convincing people to buy your products. It is a process used to bring consumers down the marketing funnel from brand awareness to purchase decision. Cimmons has been practicing and delivering the best in this segment over years. We continue to excel in this.
Cimmons understands the characteristics that help classify a prospect according to their level of readiness to buy and willingness to buy. This qualification makes it possible to distinguish between the leads with the greatest and the lowest potential when making a purchase: hot, lukewarm and cold. This eases the path to income generation.
Cimmons understands all three types of schedules; These are capacity planning, resource planning and service planning. Somehow they overlap in what they can do and for some applications more than one will work. Simply put, we comply with the TAT at all times.
What sets us apart?
Our focus is on your key performance indicators and also on clearly defined service level agreements. We focus on transforming experience at the personalized human level by combining the right technology through integration and bringing your business workflow to life with caring, passionate people focused on the why in each interaction.
Our technology supports continuous analytics, progress monitoring, and strategic development of innovative solutions to drive competitive advantage for interaction management. We use your consumer behavior data to create better, faster, and rewarding experiences in every single interaction — across all channels.
Our human touch and culture focus integrated with top technology delivers heightened customer satisfaction. We empower our custom teams to work alongside automation, adding a human element and empathy to customer communications and problem resolution.
Our ability to flex, expand, and adapt allows us to drive results in fast-paced markets and support high growth goals. We embrace the use of full integration suites processes and serve up better, more rewarding experiences for customers and employees.
Executing Experience Beyond Expectation
Your onboarding manager helps you build your team using a proven project management approach (roadmap, recruit, process, train, and launch).
Your recruiting team combines sourcing and headhunting to interview, test, and curate your custom-tailored team.
Your training team facilitates and builds training documentation with you and creates a certification plan with your team.
Your custom team is 100% dedicated to you. They are assigned a manager, and we continually monitor KPIs and goals.
You are assigned a customer support manager to partner with you on continuous improvement and help you project manage your work and team.
You can accelerate growth, level up production, increase efficiency, and improve your bottom line.
Your benefits in outsourcing outbound BPO services
- You can save a huge 60% on operating costs, making a huge difference to your budget
- You get a dedicated team of outbound call center agents who work on a 24x7x365 basis
- All calls are monitored and recorded for your references
- The quality of the calls are ensured by our managers and you can review the same on a real-time basis
- Rigorous trainings are organized to make sure that our outbound employees are well versed in meeting your goals
- High quality infrastructure at Cimmons makes sure that the probability of system breakdowns are nearly zero
A typical outbound center agent from Cimmons will be
- Proficient in communication, selling and marketing
- Well trained and experienced in outbound contact center services
- A qualified graduate who is computer literate
- Bound by a Non Disclosure Agreement to ensure security of information
Our outbound sales call center professionals also have expertise in the following –
If you have a unique outbound contact center requirement, let us know. We can customize our outbound call center solutions to fit your business needs. We believe in full transparency and enable our clients to make informed business decisions.
- Product sales
- Order taking
- Customer support
- Sales lead generation
- 3rd party verification
- Customer satisfaction surveys
- Sales support
- Order fulfillment
- Conference & registration
- Product launches