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Leverage the Best Outsourcing Services in India

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Customer Retention

Cimmons' ability to convert customers into repeat buyers and prevent them from switching to a competitor is impeccable. We emphasize this because it indicates whether your existing customers like your product and the quality of your service.

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Customer Satisfaction Surveys

Cimmons can create a suitable questionnaire to help businesses understand what their customers think about their product or service, their brand, and their customer service.

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Customer Acquisition & Telesales Services

Customer acquisition refers to bringing in new customers – or convincing people to buy your products. It is a process used to bring consumers down the marketing funnel from brand awareness to purchase decision. Cimmons has been practicing and delivering the best in this segment over years. We continue to excel in this.

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Lead Generation / Qualification

Cimmons understands the characteristics that help classify a prospect according to their level of readiness to buy and willingness to buy. This qualification makes it possible to distinguish between the leads with the greatest and the lowest potential when making a purchase: hot, lukewarm and cold. This eases the path to income generation.

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Appointment Scheduling

Cimmons understands all three types of schedules; These are capacity planning, resource planning and service planning. Somehow they overlap in what they can do and for some applications more than one will work. Simply put, we comply with the TAT at all times.

What sets us apart?

Transformative

Our focus is on your key performance indicators and also on clearly defined service level agreements. We focus on transforming experience at the personalized human level by combining the right technology through integration and bringing your business workflow to life with caring, passionate people focused on the why in each interaction.

Strategic

Our technology supports continuous analytics, progress monitoring, and strategic development of innovative solutions to drive competitive advantage for interaction management. We use your consumer behavior data to create better, faster, and rewarding experiences in every single interaction — across all channels.

Purpose Driven

Our human touch and culture focus integrated with top technology delivers heightened customer satisfaction. We empower our custom teams to work alongside automation, adding a human element and empathy to customer communications and problem resolution.

Future Focused

Our ability to flex, expand, and adapt allows us to drive results in fast-paced markets and support high growth goals. We embrace the use of full integration suites processes and serve up better, more rewarding experiences for customers and employees.

Precision

Executing Experience Beyond Expectation

1

Onboarding

Your onboarding manager helps you build your team using a proven project management approach (roadmap, recruit, process, train, and launch).

2

Sourcing

Your recruiting team combines sourcing and headhunting to interview, test, and curate your custom-tailored team.

3

Training

Your training team facilitates and builds training documentation with you and creates a certification plan with your team.

4

Production

Your custom team is 100% dedicated to you. They are assigned a manager, and we continually monitor KPIs and goals.

5

Continuous improvement

You are assigned a customer support manager to partner with you on continuous improvement and help you project manage your work and team.

6

Growth

You can accelerate growth, level up production, increase efficiency, and improve your bottom line.

Your benefits in outsourcing outbound BPO services

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