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Email-Support

Email Support

The Cimmons team can maintain an effective support channel using email to resolve customer concerns related to a product or service. Cimmons has established KPIs for this role and these include building customer relationships, solving customer problems, promoting products and services, maintaining your professional knowledge, reporting to supervisors and sending unresolved requests to specialists.

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Chat Support

Chat support often appears on a company's website or app in the form of a pop-up dialog box and allows the customer and agent to communicate via short, written, synchronous messages. Chat support is a key growth channel. Communicate Good communication is vital and customers hate waiting. Cimmons takes a few steps to respond to chats based on defined SLAs.

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Improved customer satisfaction

Customer satisfaction increases when they are connected agents who don't route them to different agents for multiple tasks (each with their own wait times) but take care of their concerns across all channels. It also helps employees build a relationship with the customer so they can better serve the caller.

What sets us apart?

Transformative

Our focus is on your key performance indicators and also on clearly defined service level agreements. We focus on transforming experience at the personalized human level by combining the right technology through integration and bringing your business workflow to life with caring, passionate people focused on the why in each interaction.

Strategic

Our technology supports continuous analytics, progress monitoring, and strategic development of innovative solutions to drive competitive advantage for interaction management. We use your consumer behavior data to create better, faster, and rewarding experiences in every single interaction — across all channels.

Purpose Driven

Our human touch and culture focus integrated with top technology delivers heightened customer satisfaction. We empower our custom teams to work alongside automation, adding a human element and empathy to customer communications and problem resolution.

Future Focused

Our ability to flex, expand, and adapt allows us to drive results in fast-paced markets and support high growth goals. We embrace the use of full integration suites processes and serve up better, more rewarding experiences for customers and employees.

Precision

Executing Experience Beyond Expectation

1

Onboarding

Your onboarding manager helps you build your team using a proven project management approach (roadmap, recruit, process, train, and launch).

2

Sourcing

Your recruiting team combines sourcing and headhunting to interview, test, and curate your custom-tailored team.

3

Training

Your training team facilitates and builds training documentation with you and creates a certification plan with your team.

4

Production

Your custom team is 100% dedicated to you. They are assigned a manager, and we continually monitor KPIs and goals.

5

Continuous improvement

You are assigned a customer support manager to partner with you on continuous improvement and help you project manage your work and team.

6

Growth

You can accelerate growth, level up production, increase efficiency, and improve your bottom line.

Increase your customer’s digital experience

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