Leverage the Best Outsourcing Services in India
The Cimmons team can maintain an effective support channel using email to resolve customer concerns related to a product or service. Cimmons has established KPIs for this role and these include building customer relationships, solving customer problems, promoting products and services, maintaining your professional knowledge, reporting to supervisors and sending unresolved requests to specialists.
Chat support often appears on a company's website or app in the form of a pop-up dialog box and allows the customer and agent to communicate via short, written, synchronous messages. Chat support is a key growth channel. Communicate Good communication is vital and customers hate waiting. Cimmons takes a few steps to respond to chats based on defined SLAs.
Customer satisfaction increases when they are connected agents who don't route them to different agents for multiple tasks (each with their own wait times) but take care of their concerns across all channels. It also helps employees build a relationship with the customer so they can better serve the caller.
What sets us apart?
Our focus is on your key performance indicators and also on clearly defined service level agreements. We focus on transforming experience at the personalized human level by combining the right technology through integration and bringing your business workflow to life with caring, passionate people focused on the why in each interaction.
Our technology supports continuous analytics, progress monitoring, and strategic development of innovative solutions to drive competitive advantage for interaction management. We use your consumer behavior data to create better, faster, and rewarding experiences in every single interaction — across all channels.
Our human touch and culture focus integrated with top technology delivers heightened customer satisfaction. We empower our custom teams to work alongside automation, adding a human element and empathy to customer communications and problem resolution.
Our ability to flex, expand, and adapt allows us to drive results in fast-paced markets and support high growth goals. We embrace the use of full integration suites processes and serve up better, more rewarding experiences for customers and employees.
Executing Experience Beyond Expectation
Your onboarding manager helps you build your team using a proven project management approach (roadmap, recruit, process, train, and launch).
Your recruiting team combines sourcing and headhunting to interview, test, and curate your custom-tailored team.
Your training team facilitates and builds training documentation with you and creates a certification plan with your team.
Your custom team is 100% dedicated to you. They are assigned a manager, and we continually monitor KPIs and goals.
You are assigned a customer support manager to partner with you on continuous improvement and help you project manage your work and team.
You can accelerate growth, level up production, increase efficiency, and improve your bottom line.
Increase your customer’s digital experience
We focus on managing resources to define outcomes. We want to help your organization by providing efficient customer service.
Access the latest technology and a high level of professional experts. We offer personalized non-voice services for your business challenges.
We pride ourselves on our reputation as a trusted and reliable provider of voiceless customer service and technical support outsourcing. Our goal is to provide our customers with timely, high-quality services with the advantages of lower costs.
Outsource Email Support Services
Maintaining continuous and consistent communication with your customers is critical to the success of your customer relationship efforts. We have the resources, experience and skilled staff to provide email support services to our customers and improve their brand building.
By outsourcing their email support services, businesses can focus on their core competencies. Some benefits include:
- Improved Connectivity
- Effective Brand Building
- Improved Customer Service
- Faster Responsivity
- Quicker Order Fulfillment
- Faster Resolution of Customer Complaints
- Higher Customer Satisfaction
- Reduced Downtime
- Enhanced Productivity