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INDUSTRIES WE SERVE

banking

BANKING & FINANCE

Banking and finance industry face numerous challenges such as fierce competition from other financial institutions, sky-rocketing customer expectations, rising regulatory challenges, etc. We can help you overcome these challenges and help you improve your efficiency greatly.

brokerage

CUSTOMS BROKERAGE

As an industry, customs brokerage faces numerous challenges like compliance with international trade regulations, staying updated with security protocols, & working around many obstacles. We help you overcome complexities of global trade & maintain operational efficiency's

logistics

LOGISTICS

The constant battle for timely delivery and cheaper prices, place immense pressure on the clients pertaining to the Logistics industry to assure process efficiencies & identify price advantages. Our custom BPO services help logistics clients achieve their objectives.

manufacturing

MANUFACTURING

Some of the key concerns that manufacturers have today include product development and innovation, increasing skill gap, and the ever-changing market. At Cimmons, our robust solutions help clients in this sector overcome these pertinent challenges and cut through the competition.

media

MEDIA & ENTERTAINMENT

Transforming digital technologies and new avenues puts a lot of pressure on the clients in the media and entertainment industry to focus on streamlining their support processes and building core competencies. Outsourcing integral operations to us will help you gain process efficiency and save time and money.

building

REAL ESTATE/ CONSTRUCTION

Real estate, architecture, engineering, construction industry is vulnerable to market fluctuations, making it important for clients in this sector to maintain higher efficiency. We will help you to unburden your company with our efficient back-office & data management services.

retail

RETAIL

Change in consumer buying patterns and advancements in technology are the major challenges faced by e-commerce companies and retailers. We provide retail BPO support services, which leaves you with the time to focus on building core competencies & delivering the desired results.

TELE COMMUNICATIONS

TELE COMMUNICATIONS

The purpose of cimmons billing request management process is to ensure the timely and effective fulfillment of all customer billing requests and complaints. This process is responsible for managing the customer interaction related to a customer's billing relationship with a service provider.

energy

ENERGY AND UTILITIES

Planning and managing resource constraints and adapting to evolving regulatory norms pose huge threat to clients in the energy and utilities industry. At Cimmons, our services will help you to gain a competitive advantage and let you focus on customer-centric and mission-critical tasks.

AUTOMOBILES

AUTOMOBILES

Our clients belonging to the automobiles industry face several challenges like overcapacity, sustainability, and globalization. We strive to devise better branding and marketing strategies from then and identify potential opportunities and risks, to help them to achieve long-lasting success.

EDUCATION

EDUCATION

Education sector experiences increasing competition. Clients in this industry are forced to focus on increasing enrollments & providing quality education by working around staff and resource constraints. Our back-office services considerably support organizations in the education sector meet their goals.

mortgage

MORTGAGE

The mortgage industry has always been struggling with profit margin compression, bringing down the TAT, enhancing pre-underwriting efficiency, expanding business globally, and staying compliant with the rules and regulations. Our Mortgage services can help you overcome these challenges and maintain operational efficiency.

AEROSPACE

AEROSPACE & TRANSPORATION

With increasing customer expectations, fluctuating fuel prices, growing uncertainties, and the need to mitigate risks, the challenges faced by aerospace and transportation industry are numerous. We can help you overcome these hurdles and cut through the competition.

ambulance

HEALTHCARE

Clients belonging to the healthcare industry are constantly facing several challenges such as higher healthcare costs, patient data privacy issues, managing the patient volumes, ethical issues, etc. We, at Cimmons, can help remove some of the burdens by providing quality back-office services.

cart

E-COMMERCE

The constantly changing buying preferences of the customer and rapidly changing demands are some of the key challenges faced by the e-commerce industry today. We, at Cimmons, are fully equipped to provide you with efficient back-office solutions which will allow you to focus on your core competencies.

insurance

INSURANCE

The insurance industry has its own fair share of challenges including data security, data accuracy, over-regulation, changing customer behavior, etc. We, at Cimmons, can help you take the burden off by handling your back-office services in a highly efficient manner

What sets us apart?

Transformative

Our focus is on your key performance indicators and also on clearly defined service level agreements. We focus on transforming experience at the personalized human level by combining the right technology through integration and bringing your business workflow to life with caring, passionate people focused on the why in each interaction.

Strategic

Our technology supports continuous analytics, progress monitoring, and strategic development of innovative solutions to drive competitive advantage for interaction management. We use your consumer behavior data to create better, faster, and rewarding experiences in every single interaction — across all channels.

Purpose Driven

Our human touch and culture focus integrated with top technology delivers heightened customer satisfaction. We empower our custom teams to work alongside automation, adding a human element and empathy to customer communications and problem resolution.

Future Focused

Our ability to flex, expand, and adapt allows us to drive results in fast-paced markets and support high growth goals. We embrace the use of full integration suites processes and serve up better, more rewarding experiences for customers and employees.

Precision

Executing Experience Beyond Expectation

1

Onboarding

Your onboarding manager helps you build your team using a proven project management approach (roadmap, recruit, process, train, and launch).

2

Sourcing

Your recruiting team combines sourcing and headhunting to interview, test, and curate your custom-tailored team.

3

Training

Your training team facilitates and builds training documentation with you and creates a certification plan with your team.

4

Production

Your custom team is 100% dedicated to you. They are assigned a manager, and we continually monitor KPIs and goals.

5

Continuous improvement

You are assigned a customer support manager to partner with you on continuous improvement and help you project manage your work and team.

6

Growth

You can accelerate growth, level up production, increase efficiency, and improve your bottom line.