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24/7 Customer Support

After-sales service is a set of after-sales services designed to help customers use a product profitably and correctly. Includes assistance with planning, installation, training, troubleshooting, maintenance, upgrading, and removal of a product. Cimmons understands it and provides it in the best way for culture to thrive.

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24/7 Technical Support

Technical support at Cimmons refers to the services we provide to users of technology products or services. Generally, technical support provides assistance related to specific problems with a product or service, rather than offering training, product deployment or customization, or other support services.

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Order Taking & Order Processing Services

Retailing on multiple marketplaces like Amazon, eBay, your website or a physical store is not only tedious but also prone to endless errors due to the lack of a proper order management system. This applies to companies of all sizes and scale. They are always at risk of being penalized by the markets.

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Up-Selling and Cross-Selling Services

Cimmons encourages customers to upsell a comparable high-end product, while cross-selling at Cimmons encourages customers to purchase related or complementary items. Although often used interchangeably, the two offer different benefits and can be effective together. We are experts in delivering fruitful results.

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Virtual Receptionist Services

A Virtual Receptionist at Cimmons is software that ensures no customer call goes unanswered. Virtual receptionists answer incoming calls and solve basic customer needs. These needs may include scheduling appointments, routing calls, or providing account information.

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Product Information Request

Cimmons tells the reader that he is asking for information. Cimmons will let you know how you found out about the product or service and why you are curious about it. We give the reader our contact details. Express your gratitude to the reader and ask for a response.

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Claims Processing Services

Claims processing begins when a healthcare provider has submitted a claims claim to the insurance company. Cimmons coordinates with the insurance company's process to verify that claims contain adequate information, validation, justification and authenticity.

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Billing Enquiries Handling

The purpose of cimmons billing request management process is to ensure the timely and effective fulfillment of all customer billing requests and complaints. This process is responsible for managing the customer interaction related to a customer's billing relationship with a service provider.

What sets us apart?

Transformative

Our focus is on your key performance indicators and also on clearly defined service level agreements. We focus on transforming experience at the personalized human level by combining the right technology through integration and bringing your business workflow to life with caring, passionate people focused on the why in each interaction.

Strategic

Our technology supports continuous analytics, progress monitoring, and strategic development of innovative solutions to drive competitive advantage for interaction management. We use your consumer behavior data to create better, faster, and rewarding experiences in every single interaction — across all channels.

Purpose Driven

Our human touch and culture focus integrated with top technology delivers heightened customer satisfaction. We empower our custom teams to work alongside automation, adding a human element and empathy to customer communications and problem resolution.

Future Focused

Our ability to flex, expand, and adapt allows us to drive results in fast-paced markets and support high growth goals. We embrace the use of full integration suites processes and serve up better, more rewarding experiences for customers and employees.

Precision

Executing Experience Beyond Expectation

1

Onboarding

Your onboarding manager helps you build your team using a proven project management approach (roadmap, recruit, process, train, and launch).

2

Sourcing

Your recruiting team combines sourcing and headhunting to interview, test, and curate your custom-tailored team.

3

Training

Your training team facilitates and builds training documentation with you and creates a certification plan with your team.

4

Production

Your custom team is 100% dedicated to you. They are assigned a manager, and we continually monitor KPIs and goals.

5

Continuous improvement

You are assigned a customer support manager to partner with you on continuous improvement and help you project manage your work and team.

6

Growth

You can accelerate growth, level up production, increase efficiency, and improve your bottom line.

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