To be the pioneer in providing the best customer experience using cutting-edge technology, thereby meeting our customers' needs with the utmost sincerity and satisfaction.
Inbound Call Center
Besides our call center services in India, we also have our delivery centers in India. Our team in India consists of talented, multilingual contact center associates trained to deal with clients from different cultures and regions. They provide quality inbound call center services including 800 answering machine services, IVR services, virtual receptionist services, etc.
Outbound Call Center
If you have a unique outbound contact center requirement, let us know. We can customize our outbound call center solutions to fit your business needs. We believe in full transparency and enable our clients to make informed business decisions.
Non Voice Call Center
We focus on managing resources to define outcomes. We want to help your organization by providing efficient customer service.
We pride ourselves on our reputation as a trusted and reliable provider of voiceless customer service and technical support outsourcing. Our goal is to provide our customers with timely, high-quality services with the advantages of lower costs.
Blended Call Center
Combined call center solutions can help you improve agent productivity. This is accomplished by ensuring idle agents are routed to tickets from each channel rather than being restricted to their phones. Agents can support each other and improve team productivity through collaboration.
Data Entry Activity
At Cimmons, we understand that data entry is a crucial part of data management and that it is tedious and time-consuming. Leading global companies have found a key factor in overcoming this challenge by outsourcing data entry. Imagine a data management company that offers a complete package of data entry services at an affordable price, so you can focus on your core business activities.
Data Mining Activity
Cimmons understands that organizations consuming large amounts of raw data require trained resources and technical know-how to extract valuable information. Cimmons Data Mining services can help in accurately interpreting data which can help organizations take informed business decisions, improve processes, better quality standards, and enhance customer satisfaction. We at Cimmons have qualified and experienced analysts who can help manage and extract relevant information from data of any size, from any industry in a timely and cost-effective manner.
Cimmons outsourced business processing customized for start-ups accelerates your go-to-market strategy and brand awareness with customer-focused teams that are worthy of your customers. Our start-up solutions include Digital Customer Service, Content Control and Verification, Operations, Back-Office Support, Microtasking. Expand team talent across all areas of customer engagement by joining your team with ours. The results are the faster product to market expansions with a competitive advantage.
Let’s chat about business process outsourcing for success
OUR PROVEN APPROACH
Executing Experience Beyond Expectation
Your onboarding manager helps you build your team using a proven project management approach (roadmap, recruit, process, train, and launch).
Your recruiting team combines sourcing and headhunting to interview, test, and curate your custom-tailored team.
Your training team facilitates and builds training documentation with you and creates a certification plan with your team.
Your custom team is 100% dedicated to you. They are assigned a manager, and we continually monitor KPIs and goals.
You are assigned a customer support manager to partner with you on continuous improvement and help you project manage your work and team.
You can accelerate growth, level up production, increase efficiency, and improve your bottom line.